July 8,2008

Dear Mike,

Please use my experience with my permission. I commend you in your attempts to educate all car owners on how to maintain their safety. The evaluation by Nick Orso's forced Allstate to total my Mercedes prior to replacing the tires a third time in less than a year.

When I heard your ad on WSYR (The Jim Reith Show) today I had to call you and say thank you again. Your ads are providing a valuable service to our community.

All the best, Steve Donigan

Mike's Note: A customer called today to remind me of HIS story. After a serious accident, his insurance company sent him to a Dealer Insurance Direct Repair Shop for repair of his wrecked car. Over $15,000 was spent in repairs to his expensive sedan. He made repeated trips back to the car dealer body shop to only be finally turned away. The Post Repair Inspection we completed uncovered repairs so bad that the car had to be totaled. On one hand he was glad the problem was gone; on the other, he felt betrayed that his own company would lead him astray. He really felt bad because he was a local independent agent for the very same insurance company. If you want to hear more, go to Our Stories

May 20,2008

Mike,

As soon as I took one look at my daughter’s car, after a deer decided to step in her path, I knew exactly who to call and where to take the car for estimate and repair. Believe me this was a smart move on our part because as soon as the insurance company was contacted they began stalling, steering, and limiting tactics.

Amazingly there was immediate polarization of the two sides of the issue. While Chuck and the staff at Orso’s were more than cooperative and cordial, the insurance representatives took a combative stance. Once we established that Orso’s was our choice for repair they delayed inspecting the vehicle for several days and immediately refused to negotiate any of the repairs deemed necessary to make to return the car to “pre-loss” condition.

Throughout the entire ordeal Mike, Chuck and the staff kept us on track and informed of the status of the repairs. After a tense three weeks Orso’s delivered a vehicle that looks and drives better than it did before the mishap.

My daughter and I have learned a lot from this experience. Mike the integrity, thoughtfulness, and professional attitude presented by you and your staff was exceptional! We were treated more like friends than customers! Christine and I have become a “commercial” for Nick Orso’s with everyone we meet.

Thank you again for a job well done!

Bill and Christine

January 3,2008

To everyone at Nick's!

I just wanted to Thank Everyone for the Great Service on my 4 Runner while it was in your shop being fixed after a deer incident, the day I picked it up from being repaired it looked the same as the day I picked it up from the dealership.

Larry did a great job with all the issues that occurred during this.

I just wanted to say Thank you, and I would recommend your shop to anyone who needs auto repair.

Sincerely, Lorie A.

This is the White 1970 Vette in the Custom-Rod Photos!

June 15,2007

Dear Mike,

We would like to thank you and your staff for all the time and effort you put into restoring our vehicle. The car has a lot of sentimental value to us. It was very upsetting and to put it nicely, to have to deal with all the aspects of insurance, adjusters and a specialty antique insurance company. We were beside ourselves.

Thanks to you and all the knowledgeable information you gave us. We were able to deal with all of the unforeseen road blocks the insurance company threw at us. After all that and your expertise in dealing with Corvettes not only was it a learning experience, it was quite interesting to watch the steps involved to bring our 1970 Vette back to showroom condition.

We are very pleased and excited to have our beautiful car back on the road again, and we are looking forward to doing cruises and car shows this summer. We will be sure to share with other car enthusiasts that Nick Orso's did the work! Thanks again for everything.

Sincerely, Al and Debbie B.

5-25-07

Dear Mike,

We would like to say "Thanks" to you and everyone at Orso's for the wonderful job on the 58 Olds, IT LOOKS GREAT!

You really put the "SUPER" back in the Super 88. Its a real head turner now!

Thanks again, Bill and Sharon S.

Sharon: Thanks for the delicious cake!!! It was great!, Regards, Mike

4/27/07

To Orso's,

I just wanted to say thank you for being so helpful and patient with me during this very frustrating time. It's nice to know that customer service is still alive and well at some businesses. Unfortunately it's very rare these days, so I just wanted to let you know how I appreciated it. I'll gladly recommend Nick Orso's Body Shop to anyone in the future!

Thank you, Heather C.

4/25/07

Hi to All at Orso's

Thanks for all of your hard work with my car. It looks and feels great!

Regards, Steve M.

4/24/07

Dear Mike,

Please add my name to the list of satisfied customers of Nick Orso's Body Shop. Last Thursday my car was damaged in a hit and run and I brought it in to your garage to have it looked at. Larry and Lenore could not have been more helpful in getting the information, providing me with a rental vehicle, and coordinating the repairs with the insurance company. I was thrilled to be back in my car by the following Monday. The repairs look terrific and one would never know it was in an accident.

Most of us cringe at the thought of having to deal with repair garages, insurance companies and insurance agents. Your company could not have made it easier and more satisfactory.

I appreciate your company's effort and the quality of service.

Very truly yours, Philip I. F

4/18/07

To Whom it may Concern:

I called my GEICO Insurance Co. on 4/17/07 to report my comprehensive collision damage with a turkey. I was told that I could not go to my body shop for an estimate that I needed to go to their drive thru claim service. I then called Nick Orso's and they told me this was untrue. I felt coerced into going to the drive thru claim service. If I wasn't as confident as I am I might not have even called my body shop.

Sincerely, Robert D.F.

4/12/07

Dear Orso's,

I just wanted to say thanks for the education. I have listened to your radio spots for so long that when I had an accident I knew just what to do. First I called your office! Then I called Allstate and just like you said they tried to get me to take the car to another shop. But I was not persuaded with all their blah-blah-yata-yata.

I have to tell you they tried. Now that the repairs are done I have to tell you everyone at Nick Orso's did a great job. From the person at the front desk to the fellow who cleaned the car. Every detail was considered.

I was kept informed and felt like I was part of the process. I really appreciate your staff going the extra mile to make sure the parts were not knock-off parts and that all the damage was addressed.

The car looks and drives like new. I am very pleased.

Sincerely, Elizabeth L. S.

January 2007

Dear Mr. Orso,

I don't live in Syracuse anymore but I stumbled across a blog where someone is attempting to slam you. I am very surprised at how despicable these people are. I think these people have another agenda. My family has used Orso's for years for a range of services from painting to major dents. You have always made even the slightest flaw right always standing behind your work! My Grandmother took her car to you in the 50's and was an ambassador till the day she died. Mike fixed my Mercedes back in 2001 when it needed work and it still looks great. Even when I had problems that a dealer caused, I went to Orso's and they fixed them for me perfectly. I understand your Dad has passed away but he too was wonderful people, I’m sorry. I had my Audi fixed in Scottsdale and it took 5 attempts and it still was not right. I only wish I had someone like Nick’s to take care of my car here. This person needs to get a grip! I'm writing to this freak and copying you in on the mail, as I don't know if you have seen the site. Know this, I will fly to Syracuse on my own dime to testify if you need me!

Sincerely, Deb S.

December, 2006

Just a quick note to Thank you and the staff for a great job! I appreciate your staff fighting for my families safety.

Have a Happy Healthy New Year, Sincerely Kathleen D.

December, 2006

Dear Mike and Crew,

Shawn and I would like to thank you so very much for the excellent job done on our car. The accident couldn’t have come at a worse time as we are saving up for Shawn to quit work to go back to school full –time for a year. When the insurance company began to give us a difficult time Mike stepped in and helped out. Then when we didn’t get nearly the amount we needed to fix the car fully, you were able to do a superb job with the money available. As a matter of fact when we picked up the car we were thrilled and delighted with the terrific job you were able to accomplish. So thank you again for the hard work and great job. We are so glad we chose to bring our business to you and definitely let others know about the superior customer service and bodywork at Nick Orso’s.

Sincerely, Shawn and Jennifer R.

No Date -Received December 2006

Dear Mike,

I would like to thank you for sponsoring the Christmas music on 105 FM. It was truly refreshing to hear you as the exclusive sponsor and to use your dime to promote DWI awareness. I would not hesitate to refer or use your services or to refer you to a friend.

Sincerely, Mary (From Tully)

December, 2006

Dear Mike,

I want to thank you for walking me through the process and the help you offered me in the repair of our wrecked truck. The dedication and persistence you showed is an example of living up to your word. I have heard your ads for years and always felt if I ever had the misfortune to be involved in an accident I would check you out. I have to say I was impressed. I visited other shops and found them pushy and uncaring to a point I just left. My insurance company sent to a particular shop (only for the estimate) but I was not persuaded to leave the car there. I thank each and everyone from receptionist to each person involved with the repair to achieve the end result. I am very pleased and will refer my friends and business relations without hesitation.

Sincerely, John G.

December 7, 2006

To whom it may concern,

I am writing to thank you for a wonderful job you recently did repairing my car. My wife and I have used you before and have always been completely satisfied. The repair work this time and every time has been perfect. My trunk opens better now than it did when the car was new and the paintwork is above outstanding. Everyone has always been friendly from the start to finish of everything. Your staff managed the repair and your staff did a great job. I needed some extra difficult electrical repairs done and it was accomplished with ease. Whoever detailed the car did an excellent job too and made it seem “better than new” inside and out. I am so impressed that although I don’t usually believe in free advertising I have left the “Nick Orso Body Shop” license frame on the car in your honor.

Thank you for all your work, kindness and professionalism.

Happy Holidays, David M

December, 2006

Nick Orso’s Staff,

I can’t thank you enough for the kind and professional service I was given when I brought in my Altima for repair. This was my first experience with an accident and everyone one I dealt with took the time to answer the many questions and concerns I had. Thank you! For being so helpful and patient. And what a nice surprise to have my car returned to me cleaner inside than it has ever been. I would recommend your shop to anyone in need of repairs and I will! I wish your entire staff a happy and blessed 2007.

Sincerely, Rose C.

No Date -Received November 2006

Dear Mike and Lenore and the awesome Orso Crew,

Thanks for all you do and for all the little extras that do not go un-noticed. We appreciate and thank all of you.

Robin and Mike M.

November 2006

Dear Mr. Orso,

On October 29, 2006 I was involved in an accident not far from your shop. I am from out of town and was on my way to a conference in Buffalo with some friends. I was worried our weekend was ruined as well as being nervous about how I would get home without my car. Your staff could not have been more helpful or friendly. All of my questions were answered. I was put in touch with the right people and everyone was friendly and helpful. Your people made a bad situation so much better that it could have been. I thank you and your staff.

Sincerely, Brian B.

August, 2006

Dear Orso Staff,

Thanks for a great job on my Mark VI.

Sincerely, Bill H.

August, 2006

Dear Mike

I wanted to thank you for the tremendous job that you did on my mom’s car. When she called me to tell me that she had been hit, I headed to the scene immediately to check on her. The policeman onsite asked me if we had a preferred shop to tell the tow driver, and I said “Of course! Nick Orso’s”. Needless to say, I didn’t have to tell the driver where the shop is located. My greatest thanks to Lenore, Larry, and all the staff for going over and above. From the moment we walked in the door, Lenore made my mom feel completely at ease, in spite of the trauma that she had just experienced an hour earlier. She asked who our carrier was, and then told us that Larry would handle everything and would call us to let us know if there was any hidden damage. She arranged for a rental car, and you and Larry dealt with the insurance companies so that we didn’t have to get involved much at all. The next thing I knew, your office was calling us to let us know that the car was done. When we picked it up, it looked better than new, and even a small dent caused earlier by a careless parking lot neighbor was gone! Mom couldn’t have ever imagined a better repair job or better customer care! I knew what to expect, since you had restored my ’77 New Yorker many years ago, but to be honest even my expectations were exceeded.

Between the outstanding quality of work, exceptional customer care and your own community investment (the DWI awareness campaigns and ads, etc.), I love to brag that we have our vehicles serviced at Nick Orso’s, from serious collision work, to restorations, to the best detailing in town!

Keep up the great work, and keep raising that bar of excellence!

Sincerely, Joseph B

February 6, 2006

Dear Mr. Orso

I just wanted to write you a brief note to say thank you to you and your entire organization. I was one of those unfortunate people to reaffirm that bridges do freeze before roadways as I completely rearranged the front end of our 6 month old car a few weeks ago.

I have been at your shop previously so after a few aggravating calls with my insurance company I stopped to arrange the repair. Upon arrival your staff recognized me as a former customer. I was in one of your rentals and State Farm was informed where to look at my car in a matter of minutes. Next thing I heard was “the car is being buffed and ready for pick-up, your all set.” I thank you for a level of customer service that is rare these days. Almost unnecessary to mention the car was repaired flawlessly. “The finest in collision repair” is obviously not a slogan, but rather simply the way you run your business. I read the words about your Dad on your website. I remember seeing him years ago and I’m sure he is smiling down and very proud of the business he and his son built.

Thank you once again. Sincerely, Paul J.

January, 2006

Dear Mike,

On behalf of S.O.S. we truly appreciate you donating the wrecked car to our “Drug and Alcohol Awareness Week”. It was a great addition to our comprehensive week.

Thanks, Zach B and Students Offering Support.

No Date -Received August 2005

Mike and Staff,

I would like to take this opportunity to express my sincere thanks to everyone involved in repairing my truck. It is hard now a days to find an honest company who stands firm by the consumer as I have found the hard way. You always do an outstanding job with your work. You will always have repeat business from my family and me. I will always recommend your shop to others. In all aspects you have definitely earned the title “The finest in Collision repair”.

Sincerely, Jay D

No Date -Received July 2005

Dear Nick

A note to thank your company in particular Larry for a fine job in repairing my Mercedes. Our company strives for customer service and satisfaction and we are impressed when we experience “the best of the best” from another well-run business.

My thanks and warm regards, Hadwen F.

No Date -Received June 2005

I know its about time I finally wrote you a letter to THANK YOU for the exceptional job you did on my Toyota Corolla. As always I was so pleased with the results. I also want to thank you for taking it upon yourselves to notice my inspection had run out! I can’t believe I actually did not notice or even think about it. As always I sing your praises for a great job.

Sincerely Mary O. ( alias Deer Magnet)

May, 2005

Nick Orso’s Staff,

Hi, I just wanted to write a quick email note in appreciation. In April both my husband and I got into car accidents. Within a week we had each rear-ended someone else. No one was hurt but both our cars were damaged. We brought our cars to Nick Orso’s for repair. Each of us was given a new Honda as our loaners. Both were in perfect condition. On Monday, I got my own Honda back. It looks better than it did before the accident. Pat got his car back today. You’d never guess it was in an accident. Your staff has been very helpful and courteous to us. They dealt with the insurance company and looked out for us. Thanks so much for making this experience an easy one. Your staff and workmanship are top notch.

Sincerely, Becky M.

No Date -Received May 2005

Dear Orso’s,

Thank you so much for taking such good care of the damage to my car. Your advertising is what brought me in and it was a pleasant surprise too that it wasn’t a “bait and switch” which is so common. The detailing was a real bonus to me too! I’ll refer everyone I can without hesitation.

Thank you very much, Eddie P.

This one was sent to us because we refused to inflate an estimate to bury a deductible!!

February, 2005

Dear Mr. Orso,

I just wanted to let you know that I talk to many seniors in my course of the day and I will make yours a topic to discuss. Thanks for refusing to absorb my deductible. I will find another shop that will!

Fred D.

No Date -Received Sept 2004

Dear Mr. Orso,

Your company did a superior job repairing-restoring-repainting and even cleaning my car. The cleaning was especially appreciated bonus. The car looks good as new and I can now drive around in style again. I want you to know that everyone was so efficient, knowledgeable and trustworthy. They went way out of their way to make it easy for me and I am grateful. We will certainly use you again should the need arise (at least to have the car cleaned). It was your advertising that led me to your facility. Your thank you card was a nice touch.

Sincerely, Ruth P. H.

No Date- Received May 2004

Dear Mr. Orso,

Sorry if it took me so long to respond. Well its been over a year now since you have fixed my little Toyota and let me tell you, it runs and looks beautiful! I just took it about a week ago on a road trip to Virginia Beach, no problems what-so-ever! Knock on wood! I haven’t had an accident since last May but I know that if I do I will definitely know where to go. Again, thank you for the marvelous job and the hassle free fix

Sincerely, Maggie P.

February 2003

Dear Mike,

Although I verbally expressed my thanks many times as you helped me through the horror of my accident, I wanted to take the opportunity to thank you for everything you’ve done. One minute I was driving home for lunch on a sunny day and the and the next I was in pain, without a car, jumping through hoops at the mercy of a huge insurance company. I felt out of control and scary. Dealing with the aftermath of the injury and the administrative headaches just made it worse. Having my car transferred to your shop changed that all around for me. You educated me about my rights, took the time to walk me through the details, and pointed out references where I could get more information. I went from feeling like hopeless victim to feeling in control. So often today I feel like businesses are out to get me. Dealing with Orso’s Body Shop was a refreshing change of pace and reminded me how a business/consumer relationship should be. Your staff was always responsive and helpful and my messages were returned promptly. Words can’t express how thankful I am. I have referred you countless times to co-workers and friends. I never thought of a body shop as “inspirational” but that is how I feel. You have made a huge different in my accident recovery process.

Gratefully, Brin T

January 10, 2003

Dear Orso’s,

First let me compliment you on the fine repair job your people did on my van. It looks great. I couldn’t be more pleased. Looking under the hood it looks brand new and I realize, much of it is! I really did a number on it. The paint match is perfect! Great Job! I assume your technician reported back to you regarding the wrrrrring sound coming from, I would guess, the alternator. I understand that it is new and may need to wear in, to quiet down. My only comment is that original alternator was whisper quiet so I am aware of the difference. The Tech did hear the sound but found no reason for it. He suggests leaving it alone for now and seeing what happens. This is fine with me and I will be in touch with you if the noise does not disappear or diminish. Please let your crew know I am pleased with their work.

Yours truly, Peter F.

February 2002

Dear Mike.

Recently I had work performed at Nick Orso’s Body S. I’m writing to express my satisfaction and gratitude for the excellent job that was done. It was a big job and it was big deal to me. The end results were magnificent! Back in January a strong wind ripped the door out of my hand and whipped against the front fender. The hinges were bent the door and fender crushed etc. I was mortified! Not only did the damage get repaired but a number of scratches were repaired. It was by far the best work I have ever had performed! I’ve been to many local body shops and none compare, or even come close. Your staff was extremely professional and accommodating and your facility is beautiful.

Thanks Mike for your time and a job better than well done! Yours truly, Chris N.

This one was an old one my father received the year he passed away and I thought it was neat.

February 2001

Dear Nick,

I just wanted to drop you a note to thank you for teaching your son so well. He has turned out to be a chip off the old block, quite a craftsman! The car looks great and I could not be more pleased. I took it to the dealer for some service work under warranty and they could not tell which end of the car was damaged. (they saw the license plate frames) I really have to admit you can’t tell inside or out. It was nice to see you and thanks for the ride! It was like old times.

Thank you again and I hope our paths cross again but not at the shop! Sincerely, Paul T.

June 1999

Dear Mike,

I just wanted to drop you a note and share with you the excellent experience I just had with your company. Unfortunately, while I had my brand new Chevy Silverado pick-up parked at Hancock Airport, it was hit in the parking lot. Therefore, I brought it to your shop for repair. Your staff took care of me from beginning to end. When I picked up the truck last week you would never know it had been hit. I meant to drop you a note when you repaired my wife’s new Ford Explorer. We have nothing but good things to say about the people in your office and how they take care of the customer. In conclusion if I can ever be of service to you please feel free to call me anytime.

Sincerely John G. K.

May 1999

Dear Mr. Orso,

I recently had a significant amount of bodywork done and I felt compelled to drop you a note to tell you about the wonderful service and treatment I received during this experience. Your staff from beginning to end walked me through everything, was never pushy about anything and made me ferl like a person not a number. They were considerate to call me with any little change that occurred and always has a moment to answer any questions that I had. The end result, my car looks like brand new and I walked away with a smile on my face. All your staff went above and beyond the call of duty and cleaned the inside of my car, including shampooing the carpets!! I do not know if this is the norm, but it was a fantastic added touch!! I was referred to Orso’s by Pat Niland, a very good friend, and I can, without hesitation, refer Orso’s to anyone needing bodywork or any car detailing in the future. Again, thank you to your whole organization from the sweet person at the desk to the detail folks. Great Job, great experience and great company!!

Very truly, Wendy W.

March 1999

Dear Mr. Orso,

On behalf of Vera House, I would like to thank you for your donation from the proceeds of your Consumer Awareness Campaign. This help is very important to us and the many women, children and families we serve. Your support will assist us in our ongoing efforts to address domestic violence, a problem that touches thousands of people in our community. Thanks to the help of individuals, organizations and businesses like Nick Orso’s Body Shop and Service Center we are able to assist individuals to find greater safety and stability.

April 1998

Mike

Please accept this as a small token of our appreciation for all the help you gave me and my son Mathew when I played the game with his auto insurance company. I wanted to thank you for the education and the satisfaction of knowing that I didn’t leave very much on the table with All----- in dealing with the total loss of the Toyota.

Thank you, Greg H.

January 1998

Dear Mr. Orso,

I just wanted to compliment you and your associates on the great job that was recently done to my vehicle. In today’s day it is usually only the complaints that are received, but your team deserves to be thanked for their workmanship. I’ve heard about your company on the radio advertisements and some friends highly recommended you. It’s obvious that you lived up to your reputation of offering superior customer service and total quality.

Thank you again! Lisa H.

No Date

Dear Mike,

Enclosed is a document that needs to be signed from Chubb I’m sure you are familiar with. Also I want you to know how much I appreciated both the efforts made to get the car repaired and the quality of the end product. I thought your people showed a perfect balance of appreciation for safety and esthetics within age and condition of the automobile. Please extend my thanks to everyone who worked on the car.

Very Truly yours, James L. S.