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The autobody trade was a cottage industry that evolved out of the old blacksmith shops of the 1800's. No formal schooling was available as the artisan trade grew to accommodate the automobiles that populated the roads became damaged needing repair. A trade generally passed down from Father to Son in recent generations. Today the trade includes special training and equipment requiring shops to become highly sophisticated businesses. Facilities like ours can easily be multi-million-dollar investments. Many collision shops today are owned by out of town companies and managed by Wall Street investment firms, like many other trades developing the mega-store theory of business. Fast, cookie cutter repairs meant to accommodate insurance companies' profiles of loss control. These shops deeply discount repairs by minimizing cost through the use of offshore and junkyard parts and cut rate labor practices that often overlook damage and disregard any automobiles' built in safety systems or your vehicle's resale value. Why are we different?? Nick Orso's Body Shop is locally owned and supports many Syracuse community programs (see our community service page). Nick's was founded over 50 years ago in a 3-bay repair shop on Syracuse's north side. The skill passed from Father to Son and after two generations we've become one of the largest truly independent family-owned collision shops in Central New York. While most shops in CNY are controlled by insurance companies and disregard a consumer's rights, we support our customers from the first call. From the first call we provide towing services and substitute transportation. Our process of handling claims is structured with a goal in sight. We have knowledge of the laws and regulations and back it up with legal support from attorneys ready to answer questions or take action if we feel our customers' rights are threatened. Nick's maintains our commitment. In 50 years our motto has not wavered. We intend to provide "The Finest in Collision Repair and Painting Services". We follow manufacturer guidelines whenever possible, which allow us to complete a safe, proper repair. Our recommended repair affords us the ability to offer a limited warranty against defects in workmanship for as long as you own your vehicle. Handling insurance claims can be a taxing experience. No law requires an insurance company to educate you on how to collect money from them or wade through the claim maze. From the moment we get involved, we assess our mutual goals and work to complete the project in the most effective way. Our goal is to deliver a quality product we both can be proud of. Job #1 is to see that appearance, function and safety are restored. Your family's safety is never negotiable at Nick Orso's. It is our intention to have you as our customer for life. Our customers become our best salespeople!
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